Question 1

How does the VUPOINT SHARE Q work (SQI100/SQA100)?

Accepted Answer

The VUPOINT SHARE Q is designed for ease of use and quick operation independently.
 
1. Make sure to insert a microSD card to the camera before using (not supplied)
2. Press and hold the Power button for 3s until a long beep sound to turn on the camera
3. To take photo, point the lens towards the subject and press the Shutter button once. The camera will make a quick beep sound.
4. To start recording video, press and hold the Shutter button for 3s and red LED will light up. The camera will make a long beep sound.

Question 2

How does the VUPOINT SHARE Q work (SQI100/SQA100)?

Accepted Answer

The VUPOINT SHARE Q is designed for ease of use and quick operation independently.
 
1. Make sure to insert a microSD card to the camera before using (not supplied)
2. Press and hold the Power button for 3s until a long beep sound to turn on the camera
3. To take photo, point the lens towards the subject and press the Shutter button once. The camera will make a quick beep sound.
4. To start recording video, press and hold the Shutter button for 3s and red LED will light up. The camera will make a long beep sound.

Question 3

What is the office hours and location?

Accepted Answer

VUPOINT SOLUTIONS office hours are from 8:30am - 5:30pm (PST); located in City of Industry, CA. We are not open to the public for purchasing.

Question 4

How is the battery performance of the VUPOINT SHARE Q

Accepted Answer

Its built-in lithium battery can continuously record up to 2 hours after it is fully charged

Question 5

How is the battery performance of the VUPOINT SHARE Q

Accepted Answer

Its built-in lithium battery can continuously record up to 2 hours after it is fully charged

Question 6

How to connect VUPOINT SHARE: Q with smartphone?

Accepted Answer

The VUPOINT SHARE: Q is designed with an extractable built-in connector for instant connection without pairing.
 
A Lightning connector for the iOS version or a USB Type-C male connector for the Android version of the camera is located in the bottom compartment.
1. Open the compartment door and release the connector lock lever to let the connector pop out
2. Plug it into your smartphone securely and launch the Smize app
3. To close, release the lock lever and press the connector back into the compartment
Close the compartment door firmly to protect the camera against any water damage

Question 7

What kind of information do I need before I contact customer service?

Accepted Answer

Please know the model number of your product. You may find this information at the bottom of your device. You may also locate this model number on the packaging, instruction manual, quick start guide, or the software CD provided with your device.

Question 8

How to connect VUPOINT SHARE: Q with smartphone?

Accepted Answer

The VUPOINT SHARE: Q is designed with an extractable built-in connector for instant connection without pairing.
 
A Lightning connector for the iOS version or a USB Type-C male connector for the Android version of the camera is located in the bottom compartment.
1. Open the compartment door and release the connector lock lever to let the connector pop out
2. Plug it into your smartphone securely and launch the Smize app
3. To close, release the lock lever and press the connector back into the compartment
Close the compartment door firmly to protect the camera against any water damage

Question 9

How to playback or download the videos/photos taken with VUPOINT SHARE Q?

Accepted Answer

All the videos/photos taken are stored in the microSD card you installed and can be instantly accessed through the VUPOINT SHARE app:
 
1. Download the free VUPOINT SHARE app to your smartphone
2. Pop out the camera's connector located in the bottom compartment and plug it into your smartphone
3. Launch the VUPOINT SHARE app to playback and download the photos/videos from the camera to your smartphone instantly

Question 10

What does my manufacturer's warranty include?

Accepted Answer

Under the manufacturer’s warranty, your product will be replaced for any defective parts or missing accessories free of charge within the 90 days of your purchase (Proof of Purchase is required). You are only responsible for shipping your defective product into our corporate office. If your product has been over 90 days since the date of purchase, you are required for the shipping & handling along with the cost of the repairs.

Question 11

How to playback or download the videos/photos taken with VUPOINT SHARE Q?

Accepted Answer

All the videos/photos taken are stored in the microSD card you installed and can be instantly accessed through the VUPOINT SHARE app:
 
1. Download the free VUPOINT SHARE app to your smartphone
2. Pop out the camera's connector located in the bottom compartment and plug it into your smartphone
3. Launch the VUPOINT SHARE app to playback and download the photos/videos from the camera to your smartphone instantly

Question 12

Does VUPOINT SHARE: Q support storage extension and is there any internal space?

Accepted Answer

There is no internal space in the camera and it supports microSD memory card in Class 10 or above up to 128GB

Question 13

I am shipping in my product for repair/exchange. What do I need?

Accepted Answer

You are required to ship in your product along with all the accessories that came with the product. You will also need to print and complete the Customer Return Form obtain through a Customer Service Representative either by mail or email. Your repair/exchange request will not be processed without a Customer Return Form.

Question 14

Does VUPOINT SHARE: Q support storage extension and is there any internal space?

Accepted Answer

There is no internal space in the camera and it supports microSD memory card in Class 10 or above up to 128GB

Question 15

I am not satisfied with my purchase, I want a refund. Who do I contact?"

Accepted Answer

Note that VuPoint Solutions does not sell directly to customers. You will need to contact the retailer or catalog company which you have made your purchase with. Please note that all retailers will have their individual refund policies.

Question 16

What are the VUPOINT SHARE: Q's video modes?

Accepted Answer

There are 2 Video Modes:
1. Standard (1080p @ 60fps without stabilization)
2. Stabilization (1080p @ 30fps with stabilization)
 
To select, plug in the camera to your smartphone and go to Capture Modes of the Settings in the VUPOINT SHARE app

Question 17

What are the VUPOINT SHARE: Q's video modes?

Accepted Answer

There are 2 Video Modes:
1. Standard (1080p @ 60fps without stabilization)
2. Stabilization (1080p @ 30fps with stabilization)
 
To select, plug in the camera to your smartphone and go to Capture Modes of the Settings in the VUPOINT SHARE app

Question 18

How to change VUPOINT SHARE: Q photo/video mode?

Accepted Answer

- Plug in the camera to your smartphone
- Open the VUPOINT SHARE app and go to Capture Modes in the Settings
- Select your choice then unplug the camera from your smartphone to begin capturing
 
Note: the camera would stay with the same selected capture mode unless you make another changes

Question 19

I just upgraded my system and my product no longer operates. What can I do?

Accepted Answer

If your purchase was very recent (30 days), you may want to contact the retailer for a credit or refund.

Question 20

How to change VUPOINT SHARE: Q photo/video mode?

Accepted Answer

- Plug in the camera to your smartphone
- Open the VUPOINT SHARE app and go to Capture Modes in the Settings
- Select your choice then unplug the camera from your smartphone to begin capturing
 
Note: the camera would stay with the same selected capture mode unless you make another changes

Question 21

Does the VUPOINT SHARE: Q have a self-timer?

Accepted Answer

Yes, VUPOINT SHARE: Q offers a self timer that lets you choose a delay of either 3 seconds or 10 seconds and allows you to make yourself ready for a perfect group photo or selfie from a distance during the countdown.

Question 22

Does the VUPOINT SHARE: Q have a self-timer?

Accepted Answer

Yes, VUPOINT SHARE: Q offers a self timer that lets you choose a delay of either 3 seconds or 10 seconds and allows you to make yourself ready for a perfect group photo or selfie from a distance during the countdown.

Question 23

I want to order extra parts for my product. (Chargers, Film Trays, Earphones, etc)"

Accepted Answer

Please email support@vupointsolutions.com and provide us with your product model number and what is it that you want to order. Our Customer Service Representative will forward you the necessary order form to you for placing your order. You will need to print and complete the order form. Mail this form in along with your money order or check for processing.

Question 24

Can VUPOINT SHARE: Q be remotely controlled?

Accepted Answer

Yes, the VUPOINT SHARE:

Q a has an in-app Remote Control feature that allows you to control it remotely from your smartphone through the Smize app.
 
Once the camera’s Remote Control is enabled and connected from the VUPOINT SHARE app in the Settings, select your desired capture mode directly from the Remote Control panel and tab the shutter button from the VUPOINT SHARE to capture instantly.

Question 25

Can VUPOINT SHARE: Q be remotely controlled?

Accepted Answer

Yes, the VUPOINT SHARE:

Q a has an in-app Remote Control feature that allows you to control it remotely from your smartphone through the Smize app.
 
Once the camera’s Remote Control is enabled and connected from the VUPOINT SHARE app in the Settings, select your desired capture mode directly from the Remote Control panel and tab the shutter button from the VUPOINT SHARE to capture instantly.

Question 26

Can VUPOINT SHARE: Q be remotely controlled with any 3rd party shutter?

Accepted Answer

No

Question 27

Can VUPOINT SHARE: Q be remotely controlled with any 3rd party shutter?

Accepted Answer

No

Question 28

What is the system requirement of the VUPOINT SHARE app for iOS or Android smartphone?

Accepted Answer

The VUPOINT SHARE app requires smartphones with iOS 10.0 and above or Android 5.0 and above.

Question 29

What is the system requirement of the VUPOINT SHARE app for iOS or Android smartphone?

Accepted Answer

The VUPOINT SHARE app requires smartphones with iOS 10.0 and above or Android 5.0 and above.

Question 30

Where to download the free VUPOINT SHARE app? (coming soon)

Accepted Answer

For Android smartphone: https://play.google.com/store/apps/details?id=com.smizelife.smize
For Apple iOS smartphone: https://itunes.apple.com/app/smize/id1436466493

Question 31

Where to download the free VUPOINT SHARE app? (coming soon)

Accepted Answer

For Android smartphone: https://play.google.com/store/apps/details?id=com.smizelife.smize
For Apple iOS smartphone: https://itunes.apple.com/app/smize/id1436466493

Question 32

Can VUPOINT SHARE: Q take photos during video recording?

Accepted Answer

Yes. During video recording, press the SHUTTER button once to take a photo

Question 33

Can VUPOINT SHARE: Q take photos during video recording?

Accepted Answer

Yes. During video recording, press the SHUTTER button once to take a photo

Question 34

How to charge the VUPOINT SHARE: Q

Accepted Answer

- Attch and twist the bottom of the camera onto the Charging Pod (supplied)
- Connect the USB plug to a USB power adapter or computer (not included)
- Purple LED will light up when charging and off after fully charged

Question 35

How to charge the VUPOINT SHARE: Q

Accepted Answer

- Attch and twist the bottom of the camera onto the Charging Pod (supplied)
- Connect the USB plug to a USB power adapter or computer (not included)
- Purple LED will light up when charging and off after fully charged

Question 36

Why does the POWER BUTTON keep on flashing in Green and Red?

Accepted Answer

It could be a microSD memorycard issue. Make sure a microSD card with sufficient storage space is inserted in the camera. Search "storage extension" for details.

Question 37

Why does the POWER BUTTON keep on flashing in Green and Red?

Accepted Answer

It could be a microSD memorycard issue. Make sure a microSD card with sufficient storage space is inserted in the camera. Search "storage extension" for details.

Question 38

After I press the SHUTTER BUTTON once, why does the POWER BUTTON turn to Red and Blink consistently?"

Accepted Answer

The camera is in the Time Lapse mode.
To stop the Time Lapse, press the SHUTTER BUTTON once. LED will change to Green.
To change to another photo mode, search "photo/video modes" for details

Question 39

After I press the SHUTTER BUTTON once, why does the POWER BUTTON turn to Red and Blink consistently?"

Accepted Answer

The camera is in the Time Lapse mode.
To stop the Time Lapse, press the SHUTTER BUTTON once. LED will change to Green.
To change to another photo mode, search "photo/video modes" for details

Question 40

Why does the POWER BUTTON Blink slowly after I turn on the VUPOINT SHARE: Q?

Accepted Answer

The camera's battery maybe low.
To check the battery level, it is displayed on the top of the Settings after plugging in the camera to your smartphone. Search "charge the camera" for details.

Question 41

Why does the POWER BUTTON Blink slowly after I turn on the VUPOINT SHARE: Q?

Accepted Answer

The camera's battery maybe low.
To check the battery level, it is displayed on the top of the Settings after plugging in the camera to your smartphone. Search "charge the camera" for details.

Question 42

While using VUPOINT SHARE: Q, why does it suddenly make 3 long beeps?"

Accepted Answer

The microSD card memory is full and new storage space is required to continue recording.

Question 43

While using VUPOINT SHARE: Q, why does it suddenly make 3 long beeps?"

Accepted Answer

The microSD card memory is full and new storage space is required to continue recording.

SUPPORT • SHARE Q

Getting Started

Read the Quick Start Guide

IN-APP Tutorial

FAQ

Basic Product Questions

How does the VUPOINT SHARE Q work (SQI100/SQA100)?

How does the VUPOINT SHARE Q work (SQI100/SQA100)?

What is the office hours and location?

How is the battery performance of the VUPOINT SHARE Q

How is the battery performance of the VUPOINT SHARE Q

How to connect VUPOINT SHARE: Q with smartphone?

What kind of information do I need before I contact customer service?

How to connect VUPOINT SHARE: Q with smartphone?

How to playback or download the videos/photos taken with VUPOINT SHARE Q?

What does my manufacturer's warranty include?

How to playback or download the videos/photos taken with VUPOINT SHARE Q?

Does VUPOINT SHARE: Q support storage extension and is there any internal space?

I am shipping in my product for repair/exchange. What do I need?

Does VUPOINT SHARE: Q support storage extension and is there any internal space?

I am not satisfied with my purchase, I want a refund. Who do I contact?"

What are the VUPOINT SHARE: Q's video modes?

What are the VUPOINT SHARE: Q's video modes?

How to change VUPOINT SHARE: Q photo/video mode?

I just upgraded my system and my product no longer operates. What can I do?

How to change VUPOINT SHARE: Q photo/video mode?

Does the VUPOINT SHARE: Q have a self-timer?

Does the VUPOINT SHARE: Q have a self-timer?

I want to order extra parts for my product. (Chargers, Film Trays, Earphones, etc)"

Can VUPOINT SHARE: Q be remotely controlled?

Can VUPOINT SHARE: Q be remotely controlled?

Can VUPOINT SHARE: Q be remotely controlled with any 3rd party shutter?

Can VUPOINT SHARE: Q be remotely controlled with any 3rd party shutter?

What is the system requirement of the VUPOINT SHARE app for iOS or Android smartphone?

What is the system requirement of the VUPOINT SHARE app for iOS or Android smartphone?

Where to download the free VUPOINT SHARE app? (coming soon)

Where to download the free VUPOINT SHARE app? (coming soon)

Can VUPOINT SHARE: Q take photos during video recording?

Can VUPOINT SHARE: Q take photos during video recording?

How to charge the VUPOINT SHARE: Q

How to charge the VUPOINT SHARE: Q

Why does the POWER BUTTON keep on flashing in Green and Red?

Why does the POWER BUTTON keep on flashing in Green and Red?

After I press the SHUTTER BUTTON once, why does the POWER BUTTON turn to Red and Blink consistently?"

After I press the SHUTTER BUTTON once, why does the POWER BUTTON turn to Red and Blink consistently?"

Why does the POWER BUTTON Blink slowly after I turn on the VUPOINT SHARE: Q?

Why does the POWER BUTTON Blink slowly after I turn on the VUPOINT SHARE: Q?

While using VUPOINT SHARE: Q, why does it suddenly make 3 long beeps?"

While using VUPOINT SHARE: Q, why does it suddenly make 3 long beeps?"