FAQ
Basic Product Questions
The VUPOINT SHARE Q is designed for ease of use and quick operation independently.
1. Make sure to insert a microSD card to the camera before using (not supplied)
2. Press and hold the Power button for 3s until a long beep sound to turn on the camera
3. To take photo, point the lens towards the subject and press the Shutter button once. The camera will make a quick beep sound.
4. To start recording video, press and hold the Shutter button for 3s and red LED will light up. The camera will make a long beep sound.
The VUPOINT SHARE Q is designed for ease of use and quick operation independently.
1. Make sure to insert a microSD card to the camera before using (not supplied)
2. Press and hold the Power button for 3s until a long beep sound to turn on the camera
3. To take photo, point the lens towards the subject and press the Shutter button once. The camera will make a quick beep sound.
4. To start recording video, press and hold the Shutter button for 3s and red LED will light up. The camera will make a long beep sound.
VUPOINT SOLUTIONS office hours are from 8:30am - 5:30pm (PST); located in City of Industry, CA. We are not open to the public for purchasing.
Its built-in lithium battery can continuously record up to 2 hours after it is fully charged
Its built-in lithium battery can continuously record up to 2 hours after it is fully charged
The VUPOINT SHARE: Q is designed with an extractable built-in connector for instant connection without pairing.
A Lightning connector for the iOS version or a USB Type-C male connector for the Android version of the camera is located in the bottom compartment.
1. Open the compartment door and release the connector lock lever to let the connector pop out
2. Plug it into your smartphone securely and launch the Smize app
3. To close, release the lock lever and press the connector back into the compartment
Close the compartment door firmly to protect the camera against any water damage
Please know the model number of your product. You may find this information at the bottom of your device. You may also locate this model number on the packaging, instruction manual, quick start guide, or the software CD provided with your device.
The VUPOINT SHARE: Q is designed with an extractable built-in connector for instant connection without pairing.
A Lightning connector for the iOS version or a USB Type-C male connector for the Android version of the camera is located in the bottom compartment.
1. Open the compartment door and release the connector lock lever to let the connector pop out
2. Plug it into your smartphone securely and launch the Smize app
3. To close, release the lock lever and press the connector back into the compartment
Close the compartment door firmly to protect the camera against any water damage
All the videos/photos taken are stored in the microSD card you installed and can be instantly accessed through the VUPOINT SHARE app:
1. Download the free VUPOINT SHARE app to your smartphone
2. Pop out the camera's connector located in the bottom compartment and plug it into your smartphone
3. Launch the VUPOINT SHARE app to playback and download the photos/videos from the camera to your smartphone instantly
Under the manufacturer’s warranty, your product will be replaced for any defective parts or missing accessories free of charge within the 90 days of your purchase (Proof of Purchase is required). You are only responsible for shipping your defective product into our corporate office. If your product has been over 90 days since the date of purchase, you are required for the shipping & handling along with the cost of the repairs.
All the videos/photos taken are stored in the microSD card you installed and can be instantly accessed through the VUPOINT SHARE app:
1. Download the free VUPOINT SHARE app to your smartphone
2. Pop out the camera's connector located in the bottom compartment and plug it into your smartphone
3. Launch the VUPOINT SHARE app to playback and download the photos/videos from the camera to your smartphone instantly
There is no internal space in the camera and it supports microSD memory card in Class 10 or above up to 128GB
You are required to ship in your product along with all the accessories that came with the product. You will also need to print and complete the Customer Return Form obtain through a Customer Service Representative either by mail or email. Your repair/exchange request will not be processed without a Customer Return Form.
There is no internal space in the camera and it supports microSD memory card in Class 10 or above up to 128GB
Note that VuPoint Solutions does not sell directly to customers. You will need to contact the retailer or catalog company which you have made your purchase with. Please note that all retailers will have their individual refund policies.
There are 2 Video Modes:
1. Standard (1080p @ 60fps without stabilization)
2. Stabilization (1080p @ 30fps with stabilization)
To select, plug in the camera to your smartphone and go to Capture Modes of the Settings in the VUPOINT SHARE app
There are 2 Video Modes:
1. Standard (1080p @ 60fps without stabilization)
2. Stabilization (1080p @ 30fps with stabilization)
To select, plug in the camera to your smartphone and go to Capture Modes of the Settings in the VUPOINT SHARE app
- Plug in the camera to your smartphone
- Open the VUPOINT SHARE app and go to Capture Modes in the Settings
- Select your choice then unplug the camera from your smartphone to begin capturing
Note: the camera would stay with the same selected capture mode unless you make another changes
If your purchase was very recent (30 days), you may want to contact the retailer for a credit or refund.
- Plug in the camera to your smartphone
- Open the VUPOINT SHARE app and go to Capture Modes in the Settings
- Select your choice then unplug the camera from your smartphone to begin capturing
Note: the camera would stay with the same selected capture mode unless you make another changes
Yes, VUPOINT SHARE: Q offers a self timer that lets you choose a delay of either 3 seconds or 10 seconds and allows you to make yourself ready for a perfect group photo or selfie from a distance during the countdown.
Yes, VUPOINT SHARE: Q offers a self timer that lets you choose a delay of either 3 seconds or 10 seconds and allows you to make yourself ready for a perfect group photo or selfie from a distance during the countdown.
Please email support@vupointsolutions.com and provide us with your product model number and what is it that you want to order. Our Customer Service Representative will forward you the necessary order form to you for placing your order. You will need to print and complete the order form. Mail this form in along with your money order or check for processing.
Yes, the VUPOINT SHARE:
Q a has an in-app Remote Control feature that allows you to control it remotely from your smartphone through the Smize app.
Once the camera’s Remote Control is enabled and connected from the VUPOINT SHARE app in the Settings, select your desired capture mode directly from the Remote Control panel and tab the shutter button from the VUPOINT SHARE to capture instantly.
Yes, the VUPOINT SHARE:
Q a has an in-app Remote Control feature that allows you to control it remotely from your smartphone through the Smize app.
Once the camera’s Remote Control is enabled and connected from the VUPOINT SHARE app in the Settings, select your desired capture mode directly from the Remote Control panel and tab the shutter button from the VUPOINT SHARE to capture instantly.
No
No
The VUPOINT SHARE app requires smartphones with iOS 10.0 and above or Android 5.0 and above.
The VUPOINT SHARE app requires smartphones with iOS 10.0 and above or Android 5.0 and above.
For Android smartphone: https://play.google.com/store/apps/details?id=com.smizelife.smize
For Apple iOS smartphone: https://itunes.apple.com/app/smize/id1436466493
For Android smartphone: https://play.google.com/store/apps/details?id=com.smizelife.smize
For Apple iOS smartphone: https://itunes.apple.com/app/smize/id1436466493
Yes. During video recording, press the SHUTTER button once to take a photo
Yes. During video recording, press the SHUTTER button once to take a photo
- Attch and twist the bottom of the camera onto the Charging Pod (supplied)
- Connect the USB plug to a USB power adapter or computer (not included)
- Purple LED will light up when charging and off after fully charged
- Attch and twist the bottom of the camera onto the Charging Pod (supplied)
- Connect the USB plug to a USB power adapter or computer (not included)
- Purple LED will light up when charging and off after fully charged
It could be a microSD memorycard issue. Make sure a microSD card with sufficient storage space is inserted in the camera. Search "storage extension" for details.
It could be a microSD memorycard issue. Make sure a microSD card with sufficient storage space is inserted in the camera. Search "storage extension" for details.
The camera is in the Time Lapse mode.
To stop the Time Lapse, press the SHUTTER BUTTON once. LED will change to Green.
To change to another photo mode, search "photo/video modes" for details
The camera is in the Time Lapse mode.
To stop the Time Lapse, press the SHUTTER BUTTON once. LED will change to Green.
To change to another photo mode, search "photo/video modes" for details
The camera's battery maybe low.
To check the battery level, it is displayed on the top of the Settings after plugging in the camera to your smartphone. Search "charge the camera" for details.
The camera's battery maybe low.
To check the battery level, it is displayed on the top of the Settings after plugging in the camera to your smartphone. Search "charge the camera" for details.
The microSD card memory is full and new storage space is required to continue recording.
The microSD card memory is full and new storage space is required to continue recording.